CFPB Data

Most Complained About Banks

Banks ranked by published CFPB complaints in the latest complete 12-month TFS coverage window.

Rank	Institution	State	Complaints	Per $1B Deposits	Grade
1	Capital One, National Association	VA	33,723	65.8	B
2	JPMorgan Chase Bank, National Association	OH	26,641	9.4	B
3	Bank of America, National Association	NC	23,755	11.2	C-
4	Citibank, National Association	SD	23,444	15.1	C
5	Wells Fargo Bank, National Association	SD	23,146	14.8	B
6	Synchrony Bank	UT	16,483	191.7	B
7	American Express National Bank	UT	11,609	67.7	B
8	NAVY FEDERAL CREDIT UNION	VA	10,474	60.5	B
9	Santander Bank, N.A.	DE	6,756	80.1	B+
10	U.S. Bank National Association	OH	6,713	12.4	B
11	TD Bank, National Association	DE	6,447	23.2	C-
12	Goldman Sachs Bank USA	NY	6,389	12.8	C+
13	Ally Bank	UT	6,009	38.4	B+
14	Truist Bank	NC	5,758	13.7	B
15	Barclays Bank Delaware	DE	5,671	160.6	B+
16	PNC Bank, National Association	DE	3,790	8.3	B+
17	SoFi Bank, National Association	UT	3,524	75.3	B+
18	USAA Federal Savings Bank	AZ	3,249	35.3	B-
19	Citizens Bank, National Association	RI	2,151	11.4	B
20	Fifth Third Bank, National Association	OH	2,127	8.8	C+
21	The Huntington National Bank	OH	1,815	8.0	C+
22	Manufacturers and Traders Trust Company	NY	1,377	8.0	B+
23	BMO Bank National Association	IL	1,346	6.9	B-
24	Regions Bank	AL	1,267	9.6	B+
25	KeyBank National Association	OH	898	5.7	B+
26	Charles Schwab Bank, SSB	TX	378	1.7	B
27	First-Citizens Bank & Trust Company	NC	268	1.5	B

Data sourced from the CFPB Consumer Complaint Database. Rankings include only explicitly verified CFPB-company-to-regulatory-ID mappings and exclude the newest 16 days to reduce publication-lag bias. Parent-company attribution is labeled on institution profiles. “Per $1B Deposits” normalizes the same 12-month complaint window by current institution deposits.